Cat Mug Spot FAQs – Frequently Asked Questions About Our Ceramic Cat Mugs, Shipping & More
Welcome to Cat Mug Spot! Here, we’ve compiled answers to the most common questions about our adorable Ceramic Cute Cat Mugs. If you don’t find what you’re looking for, feel free to reach out to us at support@catmugspot.com.
Order & Shipping
1. How long does it take for my order to arrive?
We specialize in made-to-order items to ensure the highest quality for our customers. Typically, orders take 7 to 14 business days to arrive. However, please expect delays of up to 30 days due to factors like customs processing, carrier changes, or high demand.
2. Can I track my order?
Yes! Once your order is processed and shipped, you’ll receive a tracking number via email. You can use it to monitor your package’s journey until it arrives at your doorstep.
To make tracking even easier, visit our Track Your Order page here: https://catmugspot.com/apps/track123. Simply enter your tracking number, and you’ll get real-time updates on your order’s status.
3. Where is my order?
You’ll receive three emails from us:
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Order Confirmation: Sent immediately after purchase.
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Processing Update: Sent once your order is being prepared.
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Shipping Notification: Includes your tracking number.
Important Notes:
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Please ensure you use a valid email address during checkout or when redeeming a discount code. While we may send SMS updates, email is our primary method of communication.
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You can also contact us via the inbox on our store, but please note that our support team is available only from 8 AM to 8 PM local time.
If you haven’t received a tracking number or have any concerns, email us at support@catmugspot.com, and we’ll assist you promptly.
4. I ordered 2 items, but I’ve only received 1. Where’s the other item?
At Cat Mug Spot, we work with multiple manufacturers worldwide to offer you the best prices and quality. It’s normal for items from the same order to arrive at different times, as they may ship from different locations. Don’t worry—your other package is on its way and will arrive shortly!
5. Why hasn’t my tracking status updated?
International shipping can sometimes experience delays in tracking updates. This is normal, especially when packages clear customs or change carriers. Rest assured, your order is on its way! If tracking doesn’t update for an extended period, contact us at support@catmugspot.com, and we’ll investigate.
6. Where are the products shipped from?
Our Ceramic Cute Cat Mugs are shipped directly from our trusted manufacturers, primarily located in China. This allows us to offer high-quality products at competitive prices.
Returns, Exchanges & Cancellations
7. What is your return and exchange policy?
We want you to love your purchase! If you need to return or exchange an item, contact us within 7 days of receiving your order. The product must be in its original condition.
To make the process smoother, we recommend recording a video while opening your package. This can serve as proof in case of damage or missing items.
8. Can I cancel my order?
Yes! You can cancel your order within 24 hours of placing it with no penalty. After 24 hours, your order may already be processed, and we won’t be able to cancel it. In that case, you can use our 30-day return policy once the item arrives.
Note: Shipping costs are non-refundable, and return shipping is the customer’s responsibility.
9. I placed an order, but I want a different size. Can I change it?
We use an automated system to process orders quickly, so changes are rarely possible. However, if you need to modify your order (e.g., size or color), email us at support@catmugspot.com immediately. We’ll do our best to accommodate your request before the order is shipped.
10. The item I ordered is damaged or defective. What should I do?
We’re sorry to hear that! Please email us at support@catmugspot.com with photographic proof of the damage or defect, along with your order number. We’ll arrange for a replacement to be sent out promptly.
To make the process smoother, we recommend recording a video while opening your package. This can serve as proof in case of damage or missing items.
Payment & Currency
11. What currency are the prices in?
All prices on our website are in USD (US Dollars).
Address & Order Changes
12. I entered an incorrect address. Can I change it?
If you’ve misspelled or auto-filled an incorrect address, reply to your order confirmation email as soon as possible. We can update the address before your order is shipped. Once shipped, we won’t be able to make changes, and no refunds will be issued.
Trust & Security
13. Why should I trust your store?
Although we’re a relatively new store, we’re committed to providing a high-quality shopping experience. Customer satisfaction is our top priority, and we’re here to assist with any questions or concerns.
14. What’s your privacy policy?
Your privacy is important to us! We never share your information with third parties. Your data is safe and protected when you shop with us.
Contact Us
15. How can I contact you?
If you have any questions or concerns, email us at support@catmugspot.com. Our support team is here to help! For faster assistance, include your order number and clearly describe the issue.
Thank you for choosing Cat Mug Spot!
We’re thrilled to bring you unique, high-quality Ceramic Cute Cat Mugs that make every sip special. If you have any other questions, don’t hesitate to reach out.