Customer Care & Policies

Welcome to our Customer Care & Policies page! Here, you'll find detailed information about our store's privacy practices, terms of service, return policies, FAQs, contact details, and our mission.

Privacy Policy

We take your privacy seriously.

  • Data Collection: We collect personal information such as your name, email address, and shipping details when you make a purchase or subscribe to our newsletter.
  • Data Usage: Your information is used solely to process your orders, improve your shopping experience, and send you updates or promotions (if you opt-in).
  • Data Storage: We store your information securely and never share or sell it to third parties.
    For any questions regarding your data, feel free to contact us at  .

Terms and Conditions

By using our website, you agree to the following terms:

  • Product Availability: We strive to keep our inventory up-to-date, but items may occasionally become unavailable.
  • Pricing: All prices are listed in USD and are subject to change without notice.
  • Usage Rights: Content, images, and products on this website are for personal use only and cannot be reproduced without permission.
  • Liability: We are not responsible for delays caused by external factors, such as shipping or customs.

Return and Exchange Policy

We want you to be satisfied with your purchase.

  • Eligibility: Returns or exchanges must be requested within 7 days of receiving your order. Products must be in their original condition.
  • Exclusions: Custom or personalized items may not be eligible for returns.
  • Recommendation: To facilitate returns, we recommend recording a video while opening your package to document any issues such as damage or missing items.
    For assistance, please contact us at support@catmugspot.com.

Frequently Asked Questions (FAQs)

Here are answers to some common questions:

  • Shipping Times: Orders typically take 7 to 14 business days to arrive due to the made-to-order nature of our products.
  • Tracking: Once your order is shipped, a tracking number will be sent to your email.
  • Payment Methods: We accept major credit cards and other secure payment options.
    For more questions, visit our dedicated FAQ section.

Contact Us

We’re here to help!

  • Email: Reach us at support@catmugspot.com for any inquiries or concerns.
  • Support Hours: Our team is available Monday through Friday, 9 AM to 6 PM (EST).

About Us

Our store was founded with the mission of providing unique, high-quality products that bring joy and creativity to everyday life. Though we are a relatively new business, our commitment to customer satisfaction and exceptional service drives everything we do.

We value your trust and look forward to serving you. Thank you for supporting our journey!