Refund policy


Last Updated: January 14, 2025

Welcome to our Customer Care & Policies page! Below, you’ll find a detailed overview of our return policy, along with other key guidelines to ensure a smooth shopping experience.

Our Return Policy

We offer a 7-day return policy, giving you 7 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be in the same condition as when you received it.
  • It must be unworn, unused, and include all original tags.
  • The item must be in its original packaging.
  • A receipt or proof of purchase is required.

To initiate a return, please contact us at support@catmugspot.com.

Return Process

If your return is approved:

  1. We will provide you with a return shipping label and detailed instructions on where to send your package.
  2. Important: Items sent back without prior approval will not be accepted.

For any questions regarding returns, feel free to reach out to us at support@catmugspot.com.

Damages and Issues

We strive to ensure your order arrives in perfect condition. However, if your item is:

  • Defective
  • Damaged
  • Incorrect (wrong item received)

Please contact us immediately upon receiving your order so we can resolve the issue promptly.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods: food, flowers, or plants.
  • Custom or personalized products: special orders or unique designs.
  • Personal care items: beauty products or hygiene-related goods.
  • Hazardous materials: flammable liquids, gases, or dangerous substances.

Additionally, we do not accept returns on sale items or gift cards.

If you have questions about the eligibility of a specific item, contact us at support@catmugspot.com.

Exchanges

If you wish to exchange an item:

  1. Initiate a return for the item you currently have.
  2. Once the return is approved, place a new order for the replacement item.

This ensures you receive the item you want as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund:

  • If approved, the refund will be issued to your original payment method within 10 business days.
  • Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@catmugspot.com.

Additional Policies

  • Record Your Unboxing: To help us address any issues with your order (e.g., damage or missing items), we recommend recording a video when opening your package.
  • Customized Items: Unfortunately, customized or personalized products cannot be returned or exchanged unless they arrive damaged or defective.

Contact Us

For any questions or concerns about your order, returns, or exchanges, we’re here to help!

Thank you for choosing The Cat Mug Spot! Your satisfaction is our top priority, and we look forward to serving you.